As part of our commitment to the safety and security of our customers, Raisin may ask to verify your identity from time to time to help protect your account.
When this happens, we will email you a secure link to submit a photo of your ID and a selfie. For the smoothest experience, please follow these tips:
- Use your smartphone: Open the link on your mobile device rather than a computer for the best camera quality and ease of use.
- Check your ID: Ensure your ID is valid and has not expired.
- Use a dark background: Place your ID flat on a dark surface to create clear contrast.
- Find good lighting: Take your photos in a well-lit area so your ID details and face are completely clear.
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Check your connection: Ensure you have a strong Wi-Fi or cellular signal so your photos upload successfully.
Having trouble? Our customer support team can walk you through the process. Visit this FAQ for how to get in touch.