While many bank accounts connect instantly, some account updates require an additional security window before transfers can begin.
This routine protective measure helps ensure all changes to your external account are fully authorized and keeps your funds safe.
What to expect during the security window:
- No action is required. If you requested this change, you are all set! We will send you a confirmation email as soon as your new account is active.
- Your current external bank account remains fully active and usable for transfers until your new account is approved.
- If we need additional information, we will reach out directly with instructions.
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Pending transactions already underway are scheduled to continue processing through your current external account; future transactions will automatically use the new one once approved.
What should I do while waiting?
- Check your inbox: Keep an eye on your email (including your spam folder) in case our team requests proof of account ownership.
- Avoid re-submitting: Submitting a new bank update request while one is pending will restart the review process.
- Didn't request this change? If you did not make this request or believe it was made in error, please contact our Support Team immediately to secure your account.
If it has been more than 5 business days and you have not received an update, please contact our support team for assistance.